Customer information
Service terms and conditions
These terms explain how quotes, bookings, mobile access, vehicle condition, payment, and service concerns are handled.
These practical service terms apply to bookings with Preme Detail, ABN 59 676 832 181. They should be read with the confirmed quote and the Privacy Policy. Last updated 14 August 2026.
Quotes and bookings
Website prices are starting guides unless expressly confirmed otherwise. A quote may depend on vehicle size and condition, service scope, location, access, pet hair, sand, staining, odour, and other time requirements. A booking is confirmed only after Preme Detail accepts the requested date, location, scope, and price.
Vehicle condition
Please disclose known damage, delicate or modified surfaces, electrical faults, loose trim, previous repairs, valuables, child seats, and areas requiring special attention. Existing wear, damage, permanent staining, corrosion, paint defects, and results limited by material condition may not be fully correctable through detailing.
Access and safety
The customer must provide legal access to the vehicle and a safe, reasonably level working area with enough space around it. Water, power, shade, parking rules, apartment access, workplace permission, and other site needs must be agreed before the appointment. Work may be postponed where weather or site conditions make the service unsafe or impractical.
Personal items
Please remove valuables and important personal belongings before the appointment. Preme Detail may move ordinary loose items to complete the agreed clean, but is not responsible for items left unsecured unless liability cannot lawfully be excluded.
Timing and completion
Time estimates are guides because vehicle condition can vary. The customer should be available for access and, where practical, a final inspection. Any concern should be raised promptly so it can be assessed fairly.
Changes, cancellation, and delays
Please provide as much notice as possible if you need to change or cancel an appointment. Preme Detail may reschedule because of unsafe weather, illness, equipment problems, access issues, or other circumstances outside reasonable control. Any cancellation fee or deposit condition will be disclosed before the booking is confirmed.
Payment
The accepted payment method and due time will be confirmed with the booking. Unless otherwise agreed, payment is due when the service is completed. Additional work must be discussed and approved before it is charged.
Photos and marketing
Vehicle photos will only be used for public marketing where permission has been obtained. Identifying details such as number plates can be obscured where appropriate.
Consumer rights
Nothing in these terms excludes rights or remedies that cannot be excluded under the Australian Consumer Law. Services will be provided with due care and skill and be reasonably fit for any purpose made known and agreed.
Promotions
Promotions are subject to their stated dates, eligibility, exclusions, availability, and any limits shown with the offer. Unless stated otherwise, offers cannot be combined.
Contact
Questions can be sent to info@premedetail.com.au or discussed on 0404 313 626.